Agentic AI that takes real actions

Q: How long before the agent takes real calls?

Five weeks is typical for a first site: a week of scoping and playbook design, two to three weeks of integration, then a shadow week where the agent answers alongside your team before it handles traffic alone.

Q: What does agentic AI cost per month?

A six-week pilot on one channel is €2,400 including setup. A live production site is €890 a month with setup from €4,500, including 3,000 conversations and €0.14 per conversation after that. Multi-site groups start at €3,600 a month and are quoted per estate.

Q: How is this different from a chatbot?

A chatbot answers. An agent acts. Ours books, cancels, reassigns, refunds and reschedules through your PMS, POS, ERP or store, inside rules you approve in writing, and hands over to a person for anything outside them.

Q: What happens when the agent cannot handle something?

It escalates by design rather than by failure. The playbook names the cases a human must take, and the handover carries the full transcript and the caller's history so nobody has to start the conversation again.

Q: Which languages and channels are supported?

Voice over your existing telephony, WhatsApp Business, web chat, SMS and email. Romanian and English are standard; further languages are configured per playbook.

Q: Where does the data live and is it GDPR compliant?

Conversations, transcripts and customer data stay in EU regions, with retention set by you. We sign a data processing agreement and the agent only reads the fields a playbook needs.

Voice, WhatsApp and chat agents that book, dispatch, reschedule and refund through your own systems — not a chatbot that reads your FAQ back to you. Concierge, Dispatcher and Support, live on your number in about five weeks.

Channels: Voice · WhatsApp · Chat · SMS
From: €890 / month per site
Live in: ≈5 weeks
Data: EU regions, DPA signed

See pricing Talk to an engineer →

Three agents, and exactly what each is allowed to do

An agent is a written playbook plus an action layer. The playbook says what it may do and what it must escalate; the action layer means it can only do what your systems already allow.

01AI Concierge

Booking and front desk

Answers the phone, WhatsApp and site chat for hotels, restaurants, clinics and venues. Checks live availability, takes the booking, confirms it in writing.

Check availability against the PMS, POS or practice software
Create, change and cancel bookings inside your policy windows
Confirm by SMS, WhatsApp or email with the reference
Answer menu, allergen, parking, access and hours questions
Qualify private-hire and large-group enquiries into your calendar

Escalates

Complaints, deposit disputes, anything clinical, VIP and special-occasion requests.

Voice · WhatsApp · Web chat · SMS

02AI Dispatcher

Intake, assignment and status

Takes the job off the radio and the ringing desk for taxi fleets, last-mile delivery and field service. Geocodes, assigns, and keeps the customer informed.

Take ride, delivery or job requests by phone and chat
Geocode the pickup and assign the nearest available resource
Call back with ETAs and arrival notifications
Reschedule failed drops and reassign after a cancellation
Triage emergency jobs into the right slot with the right engineer

Escalates

Safety incidents, disputed fares, anything outside the service area or SLA.

Voice · WhatsApp · Driver app events

03AI Support

Order, returns and post-purchase

Deflects the repetitive half of e-commerce and marketplace support, reading live order and catalogue data instead of guessing from a help-centre article.

Answer where-is-my-order with live carrier tracking
Start returns and exchanges, and refund within your rules
Handle plan changes, dunning and failed payments
Give pre-sales product guidance from the live catalogue
Intake and triage buyer or seller disputes with evidence attached

Escalates

Chargebacks, fraud signals, goodwill above your threshold, legal or press contact.

Voice · WhatsApp · Web chat · Email

What it costs, before you ask

Published because you should not need a discovery call to find out whether this is in your budget. Every engagement is still quoted in writing after scoping — these are the numbers we open with.

Pilot

€2,400

one-off, 6 weeks

Includes setup

One venue, one channel, one playbook. Proof before commitment.

One playbook, configured to your rules
One channel — voice or WhatsApp
Integration with one system of record
Human handover with full transcript
Weekly containment and cost report
Written go / no-go at week six

Up to 1,000 conversations. Overage billed at cost.

Production

€890

per month, per site

Setup from €4,500

A live site running all day on every channel, with a person behind it.

All three channels — voice, WhatsApp and chat
Up to three playbooks, versioned and reviewable
Integrations with PMS, POS, ERP or store
Business-hours human handover routing
Per-conversation cost tracking and hard caps
Monthly tuning session against transcripts

Includes 3,000 conversations a month. €0.14 per conversation after.

Group

From €3,600

per month, multi-site

Setup quoted per rollout

Multi-venue or multi-brand operations that need one agent estate.

Unlimited playbooks across sites and brands
Shared knowledge base with per-site overrides
Custom integrations and internal API work
Escalation routing per site and per shift
Quarterly business review with the numbers
Named engineer, not an account manager

Volume priced per estate. Data stays in the EU.

Prices exclude VAT and telephony or model usage billed at cost, which we meter per conversation and cap monthly. No minimum term beyond the pilot.

Five weeks from scoping call to live number

Nothing goes on your main line until it has answered a week of real traffic beside your team.

Scoping call

Thirty minutes on your call volume, your channels and which systems the agent must read and write.

Written scope and a fixed price

Playbook design

We write down what the agent may do, in your policy language, and what it must escalate. You approve it before we build.

Signed-off playbook document

Integration

The action layer is wired to your PMS, POS, ERP or store, so the agent can only do what your systems already allow.

Staging agent you can call

Shadow week

The agent answers alongside your team, every conversation reviewed, thresholds tuned before it takes real traffic alone.

Containment baseline

Live and tuned

Live on your number. Weekly report on containment, escalation reasons and cost per conversation, and a tuning pass against transcripts.

Weekly one-page report

A live deployment, end to end

An operations director who needed a channel deflected without losing the bookings inside it.

Agentic AI

Hospitality group voice agent

Agentic AI answering phone, WhatsApp and chat for eleven venues

A group running four boutique hotels and seven restaurants was losing bookings to unanswered phones during service. An AI concierge now takes reservations, changes and questions across three channels, books them into the live systems, and hands the hard ones to a human with the transcript attached.

73%

Conversations contained

Unanswered calls

+18%

Direct bookings

<2 s

Voice response latency

Read the case study →

The same three agents, tuned per industry

From a nine-room guesthouse or a single restaurant to a national fleet or a high-volume store, the difference is which actions the agent is allowed to take.

Small hotels & guesthouses

AI Concierge

Reservations and changes · Late-arrival instructions · Room service and wake-up requests

Restaurants & HoReCa

AI Concierge

Table bookings and waitlist · Menu, allergen and hours questions · Large-group and event enquiries

Cafés, bars & event venues

AI Concierge

Private-hire qualification · Deposit and package explanation · Calendar holds with follow-up

Clinics & wellness

AI Concierge

Booking and rescheduling · Reminders and no-show recovery · Immediate clinical escalation

Taxi & ride-hailing fleets

AI Dispatcher

Phone ride intake and assignment · Live ETA callbacks · Driver coordination and reassignment

Logistics & last mile

AI Dispatcher

Route and slot optimisation · Recipient confirmation calls · Failed-delivery rescheduling

Field service & trades

AI Dispatcher

Job triage and priority · Technician scheduling · On-the-way notifications

E-commerce & retail

AI Support

Where-is-my-order and tracking · Returns and refunds under policy · Pre-sales product guidance

Marketplaces & subscriptions

AI Support

Dispute intake and triage · Seller and vendor onboarding · Plan changes and failed payments

The four rules we will not bend

It cannot invent

The agent acts only through your APIs. If your system says there is no table at 20:00, no phrasing will produce one.

Escalation is designed, not accidental

Every playbook names the cases a human must take, and the handover carries the transcript and the caller history.

Cost is capped

Per-conversation cost is metered with a hard monthly ceiling. You never discover the bill after the fact.

You own the estate

Playbooks, knowledge base, transcripts and numbers are yours. Leaving us is a transfer, not a rebuild.

What buyers ask before they sign

Pricing, timeline and guardrails, in the order everyone actually asks.

How long before the agent takes real calls?

Five weeks is typical for a first site: a week of scoping and playbook design, two to three weeks of integration, then a shadow week where the agent answers alongside your team before it handles traffic alone.

What does agentic AI cost per month?

A six-week pilot on one channel is €2,400 including setup. A live production site is €890 a month with setup from €4,500, including 3,000 conversations and €0.14 per conversation after that. Multi-site groups start at €3,600 a month and are quoted per estate.

How is this different from a chatbot?

A chatbot answers. An agent acts. Ours books, cancels, reassigns, refunds and reschedules through your PMS, POS, ERP or store, inside rules you approve in writing, and hands over to a person for anything outside them.

What happens when the agent cannot handle something?

It escalates by design rather than by failure. The playbook names the cases a human must take, and the handover carries the full transcript and the caller's history so nobody has to start the conversation again.

Which languages and channels are supported?

Voice over your existing telephony, WhatsApp Business, web chat, SMS and email. Romanian and English are standard; further languages are configured per playbook.

Where does the data live and is it GDPR compliant?

Conversations, transcripts and customer data stay in EU regions, with retention set by you. We sign a data processing agreement and the agent only reads the fields a playbook needs.

Scope an agent

Tell us your channels, your rough call volume and which systems the agent must read and write. We come back with a playbook outline and a fixed price.

Fastest route

Book the thirty minute call

Pick a slot that suits you — no form, no cost, no obligation. If nothing fits, the brief below or a direct email works just as well.

Open the scheduler in a new tab

Prefer email: office@symphonyapps.ro
Prefer phone: +40 344 100 019