Notes from the workshop

What we learned building things, written up while it was still fresh. No thought leadership, no listicles.

The onboarding flow is a support ticket generator if nobody owns it

Onboarding sits between product, design and engineering, and often belongs fully to none of them. We started assigning it a single owner per project.

ProcessProductDelivery

Process · 5 min

19 May 2026

Load testing before a launch date nobody can move

A marketplace with a fixed, publicly announced launch date does not get to fail quietly. Here is how we tested for a day we could not rehearse.

TestingQualityPerformance

Quality · 6 min

18 May 2026

Code review comments that are actually instructions

A vague review comment costs more time than it saves. We rewrote our review conventions around comments a junior engineer or an agent can act on directly.

EngineeringProcessQuality

Engineering · 5 min

15 May 2026

The day we spent in a warehouse before scoping anything

A build note on how an afternoon on a client's floor reshaped the scope of an inventory system before a requirements document existed.

Case studyScopingProcess

Case notes · 6 min

14 May 2026

What changed when we started versioning prompts

Prompts that live in application code get edited casually and rarely reviewed. Treating them like the rest of the codebase fixed both problems.

AIEngineeringProcess

AI · 5 min

13 May 2026

The tests we write before a refactor, not after

A refactor without a characterisation test is a rewrite with a reassuring name. The difference is entirely in what gets tested first.

TestingEngineeringQuality

Quality · 6 min