Notes from the workshop

What we learned building things, written up while it was still fresh. No thought leadership, no listicles.

Acceptance criteria for things that degrade gracefully

Most tickets specify what success looks like. Fewer specify what an acceptable failure looks like, and that gap is where products embarrass themselves.

ProcessQualityScoping

Process · 5 min

12 Feb 2026

The dashboard nobody asked for and everyone uses

A build note about the feature that was not in the brief, was not in the budget, and turned out to matter more than most of what was.

Case studyProductDelivery

Case notes · 6 min

11 Feb 2026

Reading a diff for what it does not say

The most useful review comment is often about a case that has no line of code at all yet.

EngineeringQualityProcess

Engineering · 5 min

10 Feb 2026

The support ticket that should have been a refund

An automated triage system routed correctly and still made the wrong call, because correct routing and correct judgement are not the same thing.

AIProductQuality

AI · 6 min

09 Feb 2026

Prompting is a skill, context is an asset

One of these things lives in a person's head and leaves when they do. The other lives in the repository. We have started investing accordingly.

AIClaudeEngineering

AI · 6 min

06 Feb 2026

What a marketplace taught us about idempotency

Double-charged orders during a traffic spike led us to rebuild the checkout path around one rule: nothing important happens twice.

EngineeringArchitectureCase study

Engineering · 6 min