What we learned building things, written up while it was still fresh. No thought leadership, no listicles.
234 articles · page 26 of 39
16 Apr 2026
Nobody scopes the support desk when they scope the product. It shows up as an emergency about six weeks after launch.
Process · 5 min
15 Apr 2026
The first run of a schema migration told us it would work. The second run, under production load, told us the truth.
Engineering · 6 min
14 Apr 2026
We tried putting a QA engineer and a coding agent on the same ticket at the same time. The friction was useful.
Quality · 6 min
13 Apr 2026
The most expensive bugs we've fixed this quarter all crossed a boundary where nothing checked the shape of the data.
10 Apr 2026
Clients often ask which model we use before asking what happens when it's wrong. We'd rather answer the second question first.
AI · 6 min
09 Apr 2026
We shipped a SaaS analytics dashboard that tested well and then usage fell off a cliff. The reason wasn't the dashboard.
Case notes · 5 min
